Return for Refund
In order for a full refund, CassandraCollections must be contacted within 14 days of the date your shipment is received. Only unworn, regular priced items may be returned for a full refund. Once we receive your request, we will provide you with a prepaid mailing label via email.
All returns must be sent back to CassandraCollections in the original packaging and condition. CassandraCollections will ensure each piece is in its original condition and hasn’t been damaged. The return/refund process starts the day the items are returned to us. Please allow 5-7 business days for the return process to be completed. Refunds are returned to the form of payment the order was originally placed under (or store credit). The credit card company may take up to 10 business days for the credit to be seen on your account.
Return for Exchange
For exchanges, please contact CassandraCollections within 14 days of receiving your jewelry. We will then send you a shipping label and items must be shipped back in original packaging and condition. Please allow 5-7 business days after the package has been delivered back to CassandraCollections to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, the customer will be responsible for the difference. If there is a credit due to the customer, that credit will be applied to the original form of payment back to the customer.
